As you’re looking to level-up your customer experience (CX), you may not know where to start, what to consider, or how to prioritize the multitude of initiatives vying for your attention and budget. Dan Gingiss—international keynote speaker, author, and expert in CX—is here to provide the guidance you need.
With over 20 years of experience in marketing, customer service, and customer experience leadership roles, Dan understands the dynamics and challenges of delivering exceptional CX and provides unique perspective and recommendations to deliver actionable, profitable CX solutions.
In this Q&A discussion, viewers submitted their burning CX questions to Dan. Watch this recording to hear him answer these common CX questions, covering everything from how to keep agents engaged and turnover low to what to look for when evaluating CCaaS vendors and restrategizing your CX to get the competitive edge.
