Five Trends That Will Make You Rethink the Contact Center Experience


The customer communication industry is going through a major shift as customer expectations rise and companies try to find ways to proactively deliver personalized experience. It’s not enough to merely listen to a customer’s problem and help resolve it, brands now need to use new tools to both diagnose and address issues in a matter of moments. Salesforce’s Todd Enders and Talkdesk’s Gadi Shamia discuss how to use technology to provide more intelligent experiences, reduce customer effort and build loyalty.

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