Please, try different search words.

There are no results.

Please, try different search words or explore our suggestions.

There are no results for {{search_query}}

There are no results!

El primer paso es el más difícil: evaluar su madurez para la evolución de la CX

third

hero

<h3>¡Ups! Parece que hay un problema al cargar su experiencia de contenido.</h3>
This could result from one or more of several issues:
<ul>
 	<li>You have an Ad Blocker active on your browser - please review your settings and turn off the Ad Blocker for this website.</li>
 	<li>You have not accepted the Cookies needed to display the content - please open the Cookie Consent Application by clicking the “Cookie Policy” link in the website Footer at the bottom of the page to review and accept the Cookies.</li>
 	<li>Your browser privacy settings will not enable content to load - please review your browser privacy settings.</li>
</ul>
You may also perform a refresh of your browser, or close it and open a new browser after making the adjustments suggested above to ensure all new settings are deployed.
Thanks - the Talkdesk Team.

PONENTES:
<ul class="text text--16">
<li style="font-weight: 400;">Sheila McGee-Smith, President &amp; Principal Analyst at McGee-Smith Analytics, LLC</li>
<li style="font-weight: 400;">Brian Christiansen, Vice President, Head of Global Solutions at Talkdesk</li>
</ul>
With this new era of customer experience (CX) upon us, contact centers figured out how to survive — even thrive — by embracing disruption as an opportunity to modernize. But it’s imperative that organizations persistently reevaluate their systems in order to continue innovating and delivering next-gen experiences that attract and retain customers. 
Benchmarking and building a plan can be challenging, as it requires you to ask difficult questions: 
<ul class="text text--16">
<li style="font-weight: 400;">“Is our CX falling behind or have we plateaued?” </li>
<li style="font-weight: 400;">“Where should we focus our efforts?” </li>
<li style="font-weight: 400;">“What’s the logical first step?”</li>
</ul>
As a CX leader, it’s your responsibility to take that step forward to improve CX maturity and differentiate your business while others stand still. But you don’t have to embark on this journey alone. Join Sheila McGee-Smith, President &amp; Principal Analyst at McGee-Smith Analytics, LLC, and Brian Christiansen, Vice President &amp; Global Head of Solutions Engineering at Talkdesk, to learn how to score your current maturity level, set a vision for your ideal future state and create a roadmap to get there.

Rellene el formulario para ver la grabación.

side_form

The global state of CX 2023

El Poder de la IA en los Contact Centers del Sector Sanitario

Cómo pueden los bancos abrirse camino hacia la retención de depósitos, el crecimiento y la rentabilidad a través de la CX

ChatGPT and the contact center of the future

card_related

Register and watch the The First Step Is the Hardest: Assess Your Maturity for CX Evolution Webinar.

El primer paso es el más difícil: evaluar su madurez para la evolución de la CX

Por favor, espere mientras validamos su configuración de privacidad.

También le puede interesar:

The global state of CX 2023

El Poder de la IA en los Contact Centers del Sector Sanitario

Cómo pueden los bancos abrirse camino hacia la retención de depósitos, el crecimiento y la rentabilidad a través de la CX

ChatGPT and the contact center of the future