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RSR presenta — Driving growth through great service: The lost art

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Thanks - the Talkdesk Team.

No hay duda de que los líderes del sector minorista creen que la experiencia del cliente (CX) es importante, pero muchos no están pensando en el papel que pueden desempeñar sus contact centers para lograr los objetivos empresariales estratégicos.
Un buen servicio de atención impulsa el crecimiento, por lo que cualquiera que interactúe con los clientes tiene el poder de impulsar las ventas. Con las herramientas adecuadas, los empleados de su contact center pueden convertirse en asesores de confianza. En otras palabras, pueden pasar de ser receptores de llamadas a generadores de ingresos y creadores de sugerencias.
In this webinar, Steve Rowen, Managing Partner at Retail Systems Research (RSR), and Shannon Flanagan, retailer at heart and VP of Retail and Consumer Goods at Talkdesk, had a conversation around the sales opportunities that CX presents and the role that the the right technology plays in realizing this potential.
To learn more about the Retail Experience Cloud, the first out-of-the-box customer service platform built for retail, visit <a href="/es-xl/call-center-solutions/retail-ecommerce/retail-experience-cloud/" rel="noopener" target="_blank">this page</a>.

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Shannon Flanagan

Steve Rowen

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Register and watch the Driving growth through great service: The lost art Webinar.