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The advent of generative AI marks a dramatic leap forward in the realm of automation. Application leaders responsible for customer service should partner with customer service technology vendors to evaluate and adopt the generative AI product innovations that deliver the most value in the near term.
Download this report to learn:
- How generative AI can be used to improve customer service and support
- What effect will the use of Large Language Models and generative AI have on customer service?
- How can you promptly benefit from the capabilities that come from generative AI?
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Gartner, How Can Generative AI Be Used to Improve Customer Service and Support?, Pri Rathnayake, 24 May 2023