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Thanks - the Talkdesk Team.

In 2020, amidst a pandemic, contact centers experienced intense call volume volatility as they scrambled to keep communication channels open. This session will share key findings from the new Talkdesk 2021 Benchmarking Report, reviewing how contact centers were impacted and dealt with unprecedented times.
We discuss the key findings and lessons learned, including:
<ul class="text text--16">
<li>The impact on key metrics like Abandonment rates, ATT, AHT, ASA and Service Level.</li>
<li>How different industries and companies performed during 2020.</li>
<li>Some measures to make contact centers more resilient.</li>
</ul>

Fill out the form to watch the recording.

Reviewing the 2021 benchmarking report

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Speakers.

Margi Deinlein

Filipa Fernandes da Silva

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