How a virtual agent can help the contact center during peak volumes

With more shoppers, come more inquiries…

• Where is my order?
• Can I make a return?
• What is my gift card balance?

..And that means more pressure on customer service and support teams. So, how can retailers scale? Through mindful automation.

In this 15-minute session, we discuss the need for AI-powered contact center automation, and show a recorded demo of how Talkdesk Virtual Agent (digital and voice) helps retailers deliver great CX during challenging peak seasons.