How a virtual agent can help the contact center during peak volumes
With more shoppers, come more inquiries…
- Where is my order?
- Can I make a return?
- What is my gift card balance?
..And that means more pressure on customer service and support teams. So, how can retailers scale? Through mindful automation.
In this 15-minute session, we discuss the need for AI-powered contact center automation, and show a recorded demo of how Talkdesk Virtual Agent (digital and voice) helps retailers deliver great CX during challenging peak seasons.