Enterprise Connect 2021

September 27-29 | Hybrid Conference
Join us for a must attend virtual event

Enterprise Connect 2021

Experience Enterprise Connect 2021 virtually with Talkdesk.


While we can’t see you in-person, let’s not let that stop us from sharing how YOU can make your customer experiences even better. We have experts on hand to share insights into how you can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings, and profitability.

If you do plan to attend in-person, join our select group of industry leaders who will be there to share insights through keynote sessions, onsite product demos, and more.

We have a discount code (TALKDESK) you can use for $700 off on the entire event conference pass or a FREE Expo Plus pass!





Presenting on the virtual stage are Talkdesk industry thought leaders joined by customers who are delivering a better customer experience.

Fast track your financial services CX transformation.

Fast track your financial services CX transformation.

Cory Haynes, VP, Industry Strategy, Financial Services & Insurance at Talkdesk
Scott Bright, VP, Product Management, Financial Services & Insurance at Talkdesk
Mike Berris, VP Engineering at Quicken Loans
Monday, September 27 11-11:30a.m.

Join us to learn more about the industry’s first enterprise-grade contact center product built for financial services. Talkdesk Financial Services Experience Cloud is enabling financial services companies to deliver connected, intelligent, and secure client interactions more effortlessly, across any communication channel.

Reimagine patient experience with Talkdesk.

Reimagine patient experience with Talkdesk.

Greg Miller, VP, Industry Strategy, Healthcare & Life Sciences at Talkdesk
Rohit Madhavarapu, VP, Product Management, Healthcare & Life Sciences at Talkdesk
Jeff Sturman, SVP & Chief Digital Officer at Memorial Healthcare System
Monday, September 27 1-1:30p.m.

Join us to learn more about the industry’s first enterprise-grade contact center product built for healthcare. Talkdesk Healthcare Experience Cloud offers a secure, digital-first platform combining healthcare-specific capabilities, pre-trained artificial intelligence (AI), and out-of-the-box integrations with electronic health records (EHR).

The future of workforce engagement.

The future of workforce engagement.

David Gardner, VP, Research & Insights at Talkdesk
Tuesday, September 28 11:15-12:15p.m.

Join us for our live video discussion group focused on collaboration and communication. In this session, we will explore the drivers and potential implications of hybrid work decisions, and share our predictions for the future of workforce engagement and collaboration in the contact center.


Topics to be covered:

  • Workforce distribution models in a post-pandemic world (and their implications for employee engagement and collaboration).
  • Key drivers of employee satisfaction and engagement in the contact center.
  • The evolving role of contact center employees in driving company performance and growth.




If you’re attending in-person, don’t miss our thought leaders sharing industry insights in Orlando.

How better employee collaboration drives better CX.

How better employee collaboration drives better CX.

Alain Mowad, Director of Product Marketing at Talkdesk
Kevin Pierson, Sr. Director of Product Management at Talkdesk
Tuesday, September 28 at 1:30-2:15p.m.

In the reality of a hybrid workforce, close collaboration is critical in ensuring your customers continue to have the best customer experience with each and every contact.

Hear from Talkdesk experts and a panel of customers on how the right technology can unite disparate systems allowing everyone in your organization to collaborate effortlessly together, making each and every customer experience the absolute best.

Drive customer obsession across your entire organization.

Drive customer obsession across your entire organization.

Taylor Grace, Product Marketing Manager at Talkdesk
Kevin Pierson, Sr. Director of Product Management at Talkdesk
Tuesday, September 28 at 3:30-4:00p.m.

Join us in the Enterprise Connect theater to learn how to extend customer service beyond the contact center by seamlessly connecting agents with the rest of your organization. By orchestrating talents and expertise across the company, you will achieve critical customer outcomes and promote a customer-obsessed culture.

WFO/WEM: How to improve agent experience to drive better CX.

WFO/WEM: How to improve agent experience to drive better CX.

Robin Gareiss, CEO & Principal Analyst at Metrigy (moderator)
Peter Eischeid, VP, Global Head of Product and Engineering at Talkdesk & more.
Wednesday, September 29 at 8:00-8:45a.m.

Talkdesk VP of WEM/WFO, Peter Eischeid, will join a panel of speakers and moderator, Robin Gareiss, CEO & Principal Analyst of Metrigy, in a breakout session focusing on WEM/WFO. Hear about the way WFO/WEM apps are evolving, as well as how are leading-edge companies using them, and what companies should be thinking about for the future to achieve or maintain a competitive advantage.

Contact centers & CX: Blurring the line between automation and live assistance.

Contact centers & CX: Blurring the line between automation and live assistance.

Sheila McGee Smith, Founder & CEO of McGee-Smith Analytics (moderator)
Peter Eischeid, VP, Global Head of Product and Engineering at Talkdesk & more.
Wednesday, September 29 at 1:45-2:30p.m.

We are excited to be invited as a panelist on Sheila McGee-Smith’s session and participate in the conversation on AI. Join us for this session to hear about how your organization can leverage AI-driven technologies to raise your agents’ game and provide unprecedented levels of customer service.

Book a meeting with us.

Book some time to speak with one of our experts either virtually or onsite in Orlando.  Your path to better customer experience starts here.