Increase agent efficiency with an integrated web-based agent experience.
Make data-driven decisions with real-time and historical reports.
Connect your call center to top apps such as Salesforce, Zendesk and Slack.
Allow customers to request a callback using a custom form in your mobile app.
Leverage a variety of APIs to tailor your call center to your business needs.
Get a 360° view of your customers with SMS CSAT and caller mood.
"Talkdesk offers everything you look for in an enterprise software vendor, but will help us to increase our focus on quality interactions with dozens of innovative call center features such as a Slack integration, queue to call back, live reporting, Intelligent Reconnect and many more."
Director of Technical Supportat Shopify