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See Talkdesk Citizen Engagement solution for Government in action.

Get a closer look at the contact center solution to help U.S. state and local government agencies deliver a better citizen experience.

See how to improve access to government programs and enable citizens to easily find and understand program information.
Reduce the effort on citizens and agents with proactive notifications.
Modernize for scale and flexibility to meet fluctuating demands.

Citizen Journey Virtual Assistant Request Demo

Talkdesk helps government organizations reimagine the citizen experience.

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Business Agility Demand Talkdesk Products

An end-to-end cloud contact center solution.

Talkdesk offers an end-to-end cloud contact center solution for customer self-service, omnichannel engagement, workforce engagement, employee collaboration, and customer experience analytics, all on a single, unified platform.

Key features.

Intelligent knowledge base

Self-service content is intelligently surfaced.

Virtual agents

Smart chatbots for routine inquiries. Intelligent routing of complex inquiries to live agents.

Omnichannel

Integrated support across SMS, live chat, email, and social messaging.

Intelligent guidance

Next best actions provided to quickly resolve complex inquiries.

Proactive notifications

Proactive notifications and alerts to engage with citizens.

Enabled workforce

Automated assistance to improve agent proficiency and training.

Risk mitigation

Automated authentication and fraud detection.

Cloud flexibility

Innovation of public cloud with private storage.

Customers love Talkdesk.

Rated 8.1 out of 10 based on 613 reviews and ratings on

Nov 15, 2023

Talkdesk has been a great phone platform for our customer support team. The third-party integration has made it easy for agents to launch calls from a customer ticket, log their call notes and have them carry over between ticketing and accounting programs. Good solution for businesses relying on a call queue system.

Nick Gordon

Aug 29, 2023

We have been using it for the last 2 years, and so far, the overall experience is great. The interface is smooth and easily integrated with Chrome, which we widely use in our company.

Aanvik Modi

Aug 04, 2023

Talkdesk is well suited for any industry that is looking track, customize, and increase efficiency in any call center setting.

Jeremy Dotson

Jul 31, 2023

UI and overall product is simple to use and is effective at accomplishing the goals of the company

Vasilios Christides

Jul 27, 2023

For customer outreach, quality assurance is important and call quality is excellent.

Tamara S

Jul 25, 2023

It helped us in retaining existing SIP Numbers, Integrating with internal AWS Storage, Integrating with reporting solution, Debugging call and call flows.

Dineshkumar Kharabe

Jul 21, 2023

Integrates well with Salesforce.

Zachary Metzger

Jul 19, 2023

Talkdesk offers a very great product at a very competitive price. While the other products had several things, Talkdesk gives you the ability to use what the business needs at the time instead of giving everything at once at a higher price.

Nordia Anaje

Want a closer look at what automation-first customer experience solutions can do for your company?