Start a job that lets you work from home and set your own hours. Talkdesk CXTalent™ brings you together with companies hiring contact center agents and managers to provide customer service or sales. There’s no experience required; but we’ll hook you up with free training and certifications to help you build your skills and hit the ground running. Sign up today and you could become a customer experience (CX) professional tomorrow.
Anyone can learn new tricks. Take advantage of free online courses and certifications to hone new skills and perfect existing ones. Talkdesk Academy will help you stand out as an asset to any company.
They say finding a job is like dating, and we’re making sure that experience is great from start to finish. Set your pay expectations, available work hours and special skills up front to connect with companies whose business needs align with your personal and professional requirements.
Talkdesk CXTalent is an online platform that connects job seekers like you with the world’s most innovative companies to answer incoming customer questions and deliver great customer experiences (CX).
CXTalent is built for any job seeker, regardless of background or prior experience. While some companies hiring on CXTalent are looking for people with prior contact center experience, each company is unique, hiring for a variety of contact center roles (for example, support agents, outbound sales representatives or customer service supervisors), and open to a diverse range of skills. Take advantage of our free online training programs to develop the skills that make a great contact center employee — and earn certifications you can use on your profiles to show hiring managers you know your stuff!
Yes! Job seekers can work from anywhere in the world, in the comfort of their own home.
All you need is a stable internet connection, good microphone and a quiet place to work. No special equipment required!
Getting started is easy. Simply register here, then customize your job seeker profile with more information about you — what languages you speak, industries you’ve worked in, hours of availability and so forth. You’ll be up and running in no time!
Each job pays differently based upon skill, availability and certifications. Some companies may add incentives to their programs, but this is up to them. Our goal is to pair your unique qualifications with the right hiring companies; the amount of work and money you choose to earn is up to you.
Your CXTalent profile puts you in control of your schedule — set your availability and hiring companies will reach out when your skills and hours are a good fit for their needs.
A contact center agent typically provides customer support or sales and gets the chance to interact with their company’s greatest resource — customers. Support and service roles answer incoming customer questions over the phone or on digital channels such as email, live chat, and social media. Outbound sales roles contact people to let them know about exciting company offers.
Agents can expect to handle a wide variety of conversations based on the various needs of their companies’ customers. From routine conversations (such as letting a client know their bank account balance) to more complex conversations (such as pitching a special offer or assisting with a refund), an agent’s job is all about helping customers and making them happy.
Contact center managers are tasked with ensuring the contact center is operating smoothly and adequately staffed while keeping their teams of agents trained and coached to consistently deliver amazing customer experiences. Managers take the pulse of agents’ performance by analyzing and rating previous customer interactions and providing timely feedback that highlights opportunities for improvement. They are also responsible for maintaining shift scheduling policies that promote agents’ work-life balance and leave room for mentoring and training opportunities that improve the outcomes they deliver.
Check out Talkdesk Academy for access to free online courses that can help you learn the tools and techniques that make great contact center agents and managers. Earn certifications and add those to your CXTalent™ profile to enhance your qualifications.
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