Customer Story
USE CASE
Support
Support
INDUSTRY
Consumer Services
Consumer Services
INTEGRATION
Zendesk
Zendesk
KEY METRIC
↓ Average Wait Time by 85%
↓ Average Wait Time by 85%
Validating the Need for New Technology
WeGoLook aims to solve the challenge of how consumers validate information by combining technology with an on-demand workforce of “Lookers” to help businesses gather and validate information anytime, anywhere. WeGoLook’s Lookers include licensed adjusters, licensed drone pilots, bilingual and multilingual translators, registered notaries, and more.
"We tested other phone systems, but it quickly became clear Talkdesk would bring forth significant benefits as we continued to rapidly grow."
Melinda Wyatt, Director of Operations
WeGoLook was relying on a legacy on-premises solution to support their customers. As the company scaled rapidly, inbound and outbound call volume began to quickly accelerate. With Talkdesk, WeGoLook ensures clients and Lookers are routed to the agents best suited to address their needs. By integrating Talkdesk with their ticketing system, Zendesk, agents have leveraged powerful automations that have greatly improved productivity.