Validating the Need for New Technology

WeGoLook aims to solve the challenge of how consumers validate information by combining technology with an on-demand workforce of “Lookers” to help businesses gather and validate information anytime, anywhere. WeGoLook’s Lookers include licensed adjusters, licensed drone pilots, bilingual and multilingual translators, registered notaries, and more.

WeGoLook was relying on a legacy on-premises solution to support their customers. As the company scaled rapidly, inbound and outbound call volume began to quickly accelerate. With Talkdesk, WeGoLook ensures clients and Lookers are routed to the agents best suited to address their needs. By integrating Talkdesk with their ticketing system, Zendesk, agents have leveraged powerful automations that have greatly improved productivity.