71 % Avg wait time
– Russ Gangloff, Head of Client Care
Pillow is a hospitality company that helps property owners better manage their short term rental properties. Operating under the motto of “Rest Easy,” Pillow is dedicated to providing a seamless and hassle-free experience for all of its customers and customers’ customers.
After switching to Talkdesk in the summer of 2015, Pillow’s Client Services team was able to streamline their customer service efforts with the help of Talkdesk’s reporting and Zendesk integration. The company has since dramatically improved several call center KPIs including average wait time and service level. Using Talkdesk, Pillow’s agents are empowered to deliver detail-oriented customer service that reinforces their hospitality culture with every phone call.
To learn more about how Pillow uses Talkdesk to delight customers, download the case study now.