ALL CASE STUDIES

vivino

“With Talkdesk, we ran implementation in less than half a day and we were making phone calls that same afternoon.”

Chad Boonsupa, Director of Customer Success

Support use case

24 agents

8 countries served

24-hour implementation

Cheers to better CX

Founded in 2009, Vivino is an online wine community and database that helps millions of people around the world discover and purchase new wines. The company currently operates out of four offices around the world and relies on Talkdesk to power their call center.

Vivino selected Talkdesk as its call center solution because they knew it could provide the scalability and advanced functionality the company needed as they expanded globally. Today, Vivino’s agents depend on features such as Callbar and Sentiment to gain a 360° view of callers and improve the customer experience.

Talk to Sales 1-844-332-2859