Uniplaces was founded in 2012 as a solution for students looking for international housing when studying abroad. The company provides students with easy access to safe and reliable accommodations in 39 cities across Europe. As a fast-growing company with an international customer base, Uniplaces needed a flexible call center solution that could integrate with their CRM platform.
When the company initially selected Talkdesk as their call center solution, they had only five agents. Since then, the company’s use of Talkdesk has grown to over 50 agents who have collectively logged more than 50,000 hours in the application.
Find out how Uniplaces maximized their call center’s efficiency with Talkdesk by downloading the case study now.