At Talkdesk, we are courageous innovators focused on redefining customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits and minimizing our global footprint. Each day, thousands of employees, customers and partners all over the world trust Talkdesk to deliver a better way to great experiences.
We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #17 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.
At Talkdesk, we are disruptive risk-takers, don't have a traditional way of doing things, and will do whatever it takes to build a product that improves customer experiences. Join the adventure and grow with us. With $268 million in funding and more than 1,800 customers, we’re revolutionizing the industry of contact centers. Join a hyper-growth company that's innovative, bold, and ambitious. Be a part of the future of technology and make an impact on an evolving industry. If you're a self-starter and hungry to learn, apply now and enjoy the ride!
Why this role matters
Talkdesk AppConnect™ is a customer experience solutions marketplace that connects you with a wide variety of contact center applications, devices, and services. One-click installation and 30-day free trials provide unparalleled flexibility to extend contact center capabilities whenever and wherever your business requires
The AppConnect Solutions Engineer provides technical subject matter expertise in support of Talkdesk’s sales efforts. We study the market, analyze customer experience and ensure solutions achieve both customer and Talkdesk business goals. We are reliable and dependable partners throughout the sales cycle, from discovery to close. We work with sales teams and with clients and potential clients – to help all parties understand technical processes and capabilities.
What you'll do
You will be responsible for all technical, solution, and competitive aspects of the Talkdesk sales cycle working with our App Connect partners. You will be both sales-focused and technically savvy! You will work in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our Sales Representatives and their prospects. You will take ownership of the prime technical relationship with our prospects to drive customer satisfaction by proactively managing and delivering technical information to our customers both onsite, online, and via telephone.
What you'll bring