At Talkdesk, we are courageous innovators focused on redefining customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits and minimizing our global footprint. Each day, thousands of employees, customers and partners all over the world trust Talkdesk to deliver a better way to great experiences.
We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #17 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.
The AI Product Marketing team is looking for a Product Marketing Manager with strong communication skills and experience working with AI solutions. You will have good knowledge of AI/ML techniques and understand the use cases that should prompt any organization to consider the compelling reasons to prioritize AI investments in the contact center. You will educate and evangelize to customers, prospects, partners and the global contact center community, and help them understand how AI will optimize customer service processes, boost staff productivity and lead to higher customer satisfaction.
You will have the opportunity to help shape the future of the Talkdesk AI product suite that will transform our customers’ capabilities to operate in the evolving digital-first customer service models. This role will report to the Director of Product Marketing, AI who is based in London, UK. And you will work alongside a team of passionate product marketers who love all things AI! You will also work with the wider global Product Marketing team covering other product, solution and industry categories. We are specifically looking for someone in the East Coast, to support both North America and EMEA.
Please, add your portfolio with your own writing marketing materials to your resume when applying.