Senior Director, Talent Operations

At Talkdesk, we are disruptive risk-takers who don't have a traditional way of doing things. We’ll do whatever it takes to build a world-class product that improves customer experiences. With $268 million in funding and more than 1,800 customers, we’re revolutionizing the industry of contact centers, globally. Join a hyper-growth company that's innovative, bold, and ambitious. Be a part of the future of technology and make an impact on an evolving industry. If you're a self-starter and hungry to learn, apply now and enjoy the ride with us. 

What We’re Looking For

We are looking for a Senior Director of Talent Operations to help us scale the infrastructure of our Global Talent Acquisition (TA) team. Talkdesk is growing globally, and this position will have an enormous impact as we build and scale this high performing function. You'll also be a senior leader within our TA organization, reporting directly to the SVP, People & Operations.

You will be the functional subject matter leader for all of the TA team's operational activities related to process & tools, workflows, hiring ops, talent branding, as well as the delivery of recruitment analytics/metrics. You’ll also manage a global team of high performing and talented operations professionals who execute on tactical and strategic initiatives. 

We’re Interested in How You Work

We need someone who can operate at two levels - execution and strategy; always thinking about the bigger picture and the best way to get there. You thrive in creating order out of uncertainty and bringing balance where there was chaos. Someone who proactively seeks new opportunities of improvement, who can lead multiple work-streams at the same time, and who can leverage and enable their team to find the best solutions. 

How You’ll Most Likely Operate

You should understand how we work today and then re-build with scale and automation in mind. You’ll optimize the systems, tools, and processes that create consistent, efficient, and equitable hiring outcomes, moving the needle for the entire Talent team. You’ll role model Talkdesk’s values and attributes while being a trusted leader, supporting the growth and enrichment of your team, as well as the broader functions that will be supported from your efforts.

What We Expect You to Have

• You have strong experience in Recruiting and/or People Operations
• A working knowledge of relevant tools, programs and software (e.g., applicant tracking systems, service desk systems, new support tools and apps)
• You have a passion for detail and design
• You thrive in ambiguity because you like to create order
• You have deep experience developing process workflows and the documentation to support them
• You have an eye for extrapolating data to take action and tell stories
• You have the ability to switch from strategic problem solver to nimble executer
• You’ve demonstrated the ability to collaborate remotely with other team members and partners in a high-pace environment
• You can maneuver an enterprise level company, building consensus and arriving at conclusions with broad ownership and buy-in
• You have great communications (written/verbal), presentation and facilitation skills
• It would help if you have Global experience, creating processes that span regions
• You have a well-rounded interpersonal skill set with the capacity to build strong relationships with peers and leadership
• You champion change and can inspire others to follow your lead

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.