The Commercial Solutions Engineer (SE) is responsible for all technical, solution, and competitive aspects of the Talkdesk sales cycle. SE’s must be both sales focused and technically savvy. They must be successful selling to executives, and convincing C-level and director level executives of the technical merits of the software solution. The SE will work, in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our Sales Representatives and their prospects. The SE will take ownership of the prime technical relationship with our prospects to drive customer satisfaction by proactively managing and delivering technical information to our customers both onsite, online, and via telephone.
- Develop and deliver on-site and virtual product demonstrations
- Responsible for representing the product to customers and at field events such as conferences, seminars, etc.
- Responsible for scoping, managing and executing customer pilots and POCs
- Partner closely with the sales team to answer technical questions
- Respond to functional and technical RFI/RFP requirements and mapping said requirements to the software solution
- Convey customer requirements to Product Managers
- 1-4 years of experience as a SE for a CRM, hosted contact center, VoIP/Telecommunications company or similar technology
- B.S. Computer Science, Software Engineering, MIS or equivalent work experience
- Broad understanding of the contact or call center market
- Excellent interpersonal, communication, persuasion, presentation and writing skills
- Must be willing to work in a fast paced startup environment
- Proficiency in using hosted contact center applications would be a distinct advantage
- Ability to create custom demo environment for customer presentations with knowledge of HTML, SaaS web applications, or AWS (Amazon Web Services Infrastructure)
- Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution
- In-depth knowledge of Customer Service Software, ITSM, Data Warehousing, Business Intelligence is a plus
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.