At Talkdesk we are the disruptors of an antiquated multibillion dollar industry. Our born and bred cloud product is changing the way our customers service their customers. With over 50% of our headcount dedicated to R&D, we are able to innovate and optimize our product at an exponential rate. Our product has been recognized by Gartner, Frost & Sullivan, Forrester and Forbes. Our fast-paced environment allows those that are gritty, driven, money motivated to thrive. Our all intensive two-week training sets our reps up for success and they are able to close business faster. If you want to join a hyper growth company that will impact an evolving industry, then come enjoy the ride.
Responsibilities:
- Manage the administrative functions of Regulated Industries (RI) specific channels
- Develop and maintain RI specific partner program policies
- Coordinate, track and report with NA Channels, Industry and BPO teams to ensure
partners execute appropriate RI specific addendums or agreements specific to their
involvement in the ecosystem
- Enable the direct and indirect partners through our distributors to ensure maximum
benefits: Contract vehicles access, Use of consultants, Special bid processes,
Order/fulfillment, Demand generation and marketing alignment Quarterly business
reviews
- Track and report channel performance/contribution specific to RI team
- Establish structured RI Proposal Management with internal Proposal team for RFX
response processes for both direct and indirect business opportunities
- Define, document and implement Regulated Industry specific processes
- Maintain overall list of available contract vehicles with associated fees and processes
- Create and maintain direct contract strategy to maximize coverage
- Identify gaps in contract strategy, investigate and recommend ways to address
- Develop and maintain training materials specific to the RI team including messaging,
targets, specific processes etc.
Requirements:
- Analytical, with strong business acumen
- Individual should have 10+ years industry experience with a cloud focus
- Flexible personality, able to adapt to surroundings
- Excellent communication and presentation skills
- Extensive negotiation and contract development experience
- Comfortable operating in a fast-paced, dynamic startup environment
- CCaaS knowledge a plus
- BA/BS degree
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.
