At Talkdesk, we are disruptive risk-takers, don't have a traditional way of doing things, and will do whatever it takes to build a product that improves customer experiences. Join the adventure and grow with us. With $268 million in funding and more than 1,800 customers, we’re revolutionizing the industry of contact centers and online customer conversations. Join a hyper-growth company that's innovative, bold, and ambitious. Be a part of the future of technology and make an impact on an evolving industry. If you're a self-starter and hungry to learn, join us and let’s make the world of customer conversations more engaging for users and rewarding for businesses.
What are we doing?
At Talkdesk we’re reimagining how people experience contact centers and conversations with businesses. We’re building an enterprise product, without all the complexity, that truly transforms how our customers conduct business. We follow the process of design-led innovation. We use concept stories and medium fidelity prototypes to validate product concepts with real users before we develop a feature or a product. We use high fidelity prototyping to guide early product development, bring greater clarity to engineering goals and enable sales and marketing efforts. We impact thousands of people by designing tools that help drive empathy in human interactions through technology.
Who are you?
You are a self-motivated design thinker who always starts with the user, strives to understand their pain points, and solves highly ambiguous, multifaceted problems with simple and elegant solutions. You will have empathetic and active listening skills to understand the pains of end users and appreciate the mental models of product managers and engineering architects.
You’re a maker who enjoys creating user personas, concept stories, building medium fidelity prototypes for user validation, creating user journey diagrams, and user interactions diagrams that communicate all possible user flows.
You’re an effective communicator and facilitator who can conduct live synchronous user validation sessions with users or asynchronous user validation sessions using online tools.
You care about all the details of design both on and off the screen and have a desire to put things in the world that have a meaningful impact on people’s lives and thrive in a collaborative multi cultural environment that values teamwork.
Leadership and Collaboration
Please, submit your portfolio featuring examples of product, enterprise projects that you can share with us online or as a PDF. A portfolio is required for consideration.