The Industry Value Principal, Retail/E-Commerce is an expert who understands industry-specific needs in order to provide business-driven consulting to prospects as well as existing customers. Provides specific vertical expertise that helps sales establish market and deal-level visibility that resonates, clearly differentiating our solutions from the competition. The Industry Principal is regarded as experienced operator/practitioner from the vertical they represent, highly knowledgeable about the unique nuances the vertical faces. Industry Value Principals must be able to move between many key facets of the sales cycle from pre-sales engineering support to solution qualification and execution, to solution architecture and post-sale upsell. The Industry Value Principal is recognized as a credible thought leader within the specified area of expertise, is confidently able to address C-level discussions and able to help the seller effectively expand the revenue opportunities.
At Talkdesk, we are disruptive risk-takers, don't have a traditional way of doing things, and will do whatever it takes to build a product that improves customer experiences. Join the adventure and grow with us. With $268 million in funding and more than 1,800 customers, we’re revolutionizing the industry of contact centers. Join a hyper-growth company that's innovative, bold, and ambitious. Be a part of the future of technology and make an impact on an evolving industry. If you're a self-starter and hungry to learn, apply now and enjoy the ride.
Responsibilities:
- Demonstrates real-world experience within given industry vertical to ensure relevance and impact
- Maintains a thriving industry network of key contacts from the specific industry vertical
- Provides recommendations to the sales lead regarding solutions and services to license in order to meet the customer’s capability requirements and achievement of revenue goals
- Possesses an excellent understanding of Talkdesk content, technology and messaging
- Collaborates with design, and conducts industry-specific demonstrations that are tailored to the prospect or customer
- Provides strategic recommendations for Talkdesk’s content and services roadmap based on customer and prospect feedback
- Collaborates with Marketing and Engineering to create industry-specific go-to-market messaging/collateral and creates industry-specific presentations
Requirements:
- Deeply understands the dynamics of the industry vertical and possesses a solid understanding of the Contact Center space
- Demonstrates an exceptional level of internal and external customer responsiveness
- Deep understanding of how Talkdesk addresses the vertical and is capable to articulate their relevance to various customer stakeholder levels
- Possesses expertise of industry-specific regulations and where they vary geographically
- Exhibits exceptional cross-team collaboration and internal customer support
- Provides excellent consulting, listening and communication skills, evidenced by the ability to establish influential relationships with diverse customers/prospects, including executive-level business owners
- Exhibits expert facilitation skills for meetings and group activities, both virtual and live, demonstrating the ability to guide groups, listen and question effectively (includes corporate/executive briefings)
- Possesses superior presentation skills, both virtual and live, in large and small group settings
- Has excellent written communication skills, demonstrates the ability to write with purpose and accuracy
- Is adept at critical thinking, problem solving and decision-making skills that balance thoughtful analysis with timely responsiveness
- Has self-directed work habits, exhibiting strong initiative, drive, creativity, maturity, self-assurance
- Exhibits teamwork skills and ability to act as a strategic partner to the client and account team
- Meets weekly with direct manager in order to review pending priorities, reflect on recent accomplishments and how to overcome challenges
- Travels to internal meetings and customer sites as warranted (travel estimate 20-50%)
Core Competencies:
- Excellent interpersonal, communication, persuasion, presentation and writing skills
- Must be willing to work in a fast-paced startup environment
- Superior presentation skills
- Proficiency in using hosted contact center applications would be a distinct advantage
- Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution
- In-depth knowledge of Customer Service Software, Business Intelligence, Workforce Engagement Management, Artificial Intelligence is a plus
- Education: Bachelor's Degree in a technical field; or equivalent experience
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.
