Together at Talkdesk, we’re building a future of brilliant customer interactions. We have the cleverness, curiosity, and grit to make us a team of customer heroes: thinkers, achievers, and dreamers who believe that our world-class SaaS platform can influence a new kind of customer interaction.
Talkdesk started from a hackathon win in 2011 and has since become one of the fastest-growing companies in the world, a Gartner Magic Quadrant Visionary, and enabled billions of customer interactions using our platform. With $124.5 million in backing from DFJ, Salesforce Ventures, Storm Ventures, and Viking Global Investors and supported by the successes of our 1,800+ customers from IBM, Acxiom, Discovery Education, and Peloton, Talkdesk is disrupting a $40+ billion stagnant market.
We’re now looking for the new members of the Talkdesk family - those ambitious, driven, and collaborative individuals who thrive in a fast-paced environment and will push us to do even greater things together. If you would like to help us shape the future of Talkdesk, come along with us on our journey - your dream job is waiting!
- Involved in a variety of projects spanning all parts of Talkdesk including internal initiatives, new market explorations, and leading a team for a few months before a new leader is found, etc
- Provide a bridge for smooth communication between the CEO, and executives across Talkdesk, enabling effective cross-functional collaboration across the organization
- Collaborate with other Talkdesk teams focused on Sales and Partnerships, FPA and Investor Relations, and Business Development
- Aligning with the CEO on the vision and providing legal counsel across all business functions to achieve that vision.
- Serve as a primary liaison between Talkdesk and its Board of Directors
- Project manage Board meeting prep and creation of Board meeting materials
- Provide a bridge for smooth communication between the CEO and execs across Talkdesk, enabling effective x-functional collaboration across the organization
- Drive growth by driving business cadence – leadership offsites, monthly business reviews, weekly and monthly sales meetings
- Successfully complete critical aspects of deliverables – setting agenda, drafting correspondence, and following up on initiatives to facilitate the CEO's ability to effectively execute on top priorities
- Work with the CEO and Talkdesk’s PR & Communications team to prioritize inbound speaking and interview requests for the CEO
- Prepare and present to internal and external audiences. Manage and drive company-wide meetings/ All-Hands
- In the situations where CEO has multiple commitments, recommend best path and fill in for him as at the other commitment
- 10+ years of relevant operating experience, with experience building teams
- Experience managing complex projects and operations
- Significant cross-functional project experience, working with many stakeholders, across departments, etc
- Operating experience in multiple departments is ideal
- Natural executive presence and comfortable working with senior leaders
- Structured thinker with a strong bias towards problem-solving
- Able to disagree and commit
- An extreme growth mindset, driven by intense curiosity
- Organizational and Process management skills to manage a wide range of incoming requests and responsibilities
- Ability to create order and direction out of abstract and unclear information
- Emotional intelligence and the ability to establish strong and trusting relationships
- Excellent relationship building, communication and influence skills
- Law degree is ideal
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.