At Talkdesk, we are disruptive risk-takers, don't have a traditional way of doing things, and will do whatever it takes to build a product that improves customer experiences. Join the adventure and grow with us. With $268 million in funding and more than 1,800 customers, we’re revolutionizing the industry of contact centers. Join a hyper-growth company that's innovative, bold, and ambitious. Be a part of the future of technology and make an impact on an evolving industry. If you're a self-starter and hungry to learn, apply now and enjoy the ride.
Responsibilities:
- Support and build a wide variety of marketing programs including email marketing, nurture, webinars, events, and paid search
- Ensure optimal conversion of leads to opportunities by integrating new vendors, updating lead scoring and lead routing, and creating lead conversion reports for SDR managers
- Manage requests and work with the creative design team to ensure all email, registration forms and other program requests are delivered on time and with attention to detail
- Conduct final QA on emails for client and device compatibility: ensuring all links, images, subject lines, and list segments are accurate and working properly
- Ensure that all stakeholders are kept fully informed of project status, issues, and progress
- Provide hands-on Marketo training for other Marketing employees
- Optimize and maintain our marketing automation and tech stack (including Marketo and SFDC)
Requirements:
- 1-4 years of Marketing Operations experience at a SaaS company
- Prior experience managing lead flow processes: web forms, data augmentation, lead scoring, lead routing, and SLA reporting
- Excellent written and verbal communication skills, ability to review marketing content for grammatical and creative edits
- Strong Analytical skills with the ability to troubleshoot and solve business process issues
- Excellent organizational skills and attention to detail; ability to lead multiple priorities and tasks simultaneously
- An aptitude for understanding workflow processes and systems
- Advanced marketing automation user (Marketo experience preferred)
- Experience with using Salesforce.com
- Experience with using Excel or Google Sheets
- Must thrive in a dynamic, iterative, deadline-driven environment
- Curiosity about marketing technology and learning industry best practices
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.
