At Talkdesk we’re reimagining how people experience contact centers. We’re building an enterprise product, without all the complexity, that truly transforms how our customers conduct business. We use design and prototyping to guide early product development, bring greater clarity to engineering goals, and develop a UX-grounded point of view. We impact thousands of people by designing tools that help drive empathy in human interactions through technology.
Contact Center as a Service (CCaaS) is the unit responsible for the Contact Center part of the business. From the Agent interfaces to the routing core, from the dialing machinery to digital channels, everything is working together to connect the user to a great experience and provide the best service.
Serving thousands of contact center Agents from around the world, supporting hundreds of thousands of customers in different industries and carrying on millions of interactions per year, CCaaS is the beating heart of Talkdesk’s modern, cloud-based, distributed contact center.
It doesn’t matter if it's a support request, a sales contact or a special campaign, CCaaS has everything covered.
At Talkdesk, Product Designers are responsible for the whole design process. From product discovery to delivery, they collaborate closely with Product Managers, Engineers, and other Product Designers.
Talkdesk uses data analysis and customer feedback to identify what problems our customers have and to prioritize our roadmaps.
Product Design is playing an important role in Talkdesk’s growth by empowering our users’ ability to solve their problems easily and intuitively. It’s their job to own and help drive user-centric design initiatives. We continuously experiment with new processes, methodologies, and ways of working to provide a consumer-grade user experience across all products.
What you will be doing
You will be focused primarily on designing impactful solutions for web and desktop apps at CCaaS unit, which is the core product of Talkdesk. You will:
The skills you will need
We want critical thinkers and problem solvers with small egos.
Ideal candidates have the following:
Please, submit your portfolio featuring examples of product, enterprise projects that you can share with us (Online or PDF).