At Talkdesk, we are courageous innovators focused on redefining customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits and minimizing our global footprint. Each day, thousands of employees, customers and partners all over the world trust Talkdesk to deliver a better way to great experiences.
We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #17 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.
Contact Center as a Service (CCaaS) is the unit responsible for the Contact Center part of the business. From the Agent interfaces to the routing core, from the dialing machinery to digital channels, everything is working together to connect the user to a great experience and provide the best service.
Serving thousands of contact center Agents from around the world, supporting hundreds of thousands of customers in different industries and carrying on millions of interactions per year, CCaaS is the beating heart of Talkdesk’s modern, cloud-based, distributed contact center.
It doesn’t matter if it's a support request, a sales contact or a special campaign, CCaaS has everything covered.
At Talkdesk, our Engineering team follows a micro-service architecture approach to build the next generation of Talkdesk, with vertical teams responsible for all the decisions under their services. Through our Agile Coaches, we promote agile and collaborative practices, pair programming and we won’t let a single line of code reach production without peer code reviews. We strongly believe that the only true authority stems from knowledge, not from position and we always treat others with respect, deference and patience.
A day in the office for a QA Automation Engineer:
Working closely to the engineering scrum teams and stakeholders to help building world class test automation frameworks and tooling;
Design and implement automated tests for new features as well as regression tests;
Be an active voice about test automation and continuous delivery, fostering the automation mindset across the company;
Helping engineers in pinpointing issues that are observed throughout our product and deliver solutions that will help solve this issue;
Work with Product, Support and Customer Success teams to identify high-impact bugs and coordinate fixes and ways to prevent them through automation with the engineering team.
Nice to have / Pluses: