Product Designer - Design System

Together at Talkdesk, we’re building a future of brilliant customer interactions. We have the cleverness, curiosity, and grit to make us a team of customer heroes: thinkers, achievers, and dreamers who believe that our world-class SaaS platform can influence a new kind of customer interaction.

Talkdesk started from a hackathon win in 2011 and has since become one of the fastest-growing companies in the world, a Gartner Magic Quadrant Visionary, and enabled billions of customer interactions using our platform. With $124.5 million in backing from DFJ, Salesforce Ventures, Storm Ventures, and Viking Global Investors and supported by the successes of our 1,800+ customers from IBM, Acxiom, Discovery Education, and Peloton, Talkdesk is disrupting a $40+ billion stagnant market.

We’re now looking for a Product Designer - Design System to join the the Talkdesk family - those ambitious, driven, and collaborative individuals who thrive in a fast-paced environment and will push us to do even greater things together. If you would like to help us shape the future of Talkdesk, come along with us on our journey - your dream job is waiting! 

What are we doing?
At Talkdesk we’re reimagining how people experience contact centers. We’re building an enterprise product, without all the complexity, that truly transforms how our customers conduct businesses. We use design and prototyping to guide early product development, bring greater clarity to engineering goals, and develop a UX-grounded point of view. We impact thousands of people by designing tools that help drive empathy in human interactions through technology.

Who are you?
You are a self-motivated design systems thinker who is happiest when creating highly functional and aesthetical interfaces. You’re an effective communicator that enjoys validating ideas with the design team, product, and engineering peers. You care deeply about consistency and have a desire to design and put things in the world that have a meaningful impact on people’s lives and thrive in a collaborative environment that values team over titles.

Responsibilities:

• You will drive, design and evolve the look and feel of Talkdesk product design language, its components, and design patterns.
• You will collaborate cross-functionally across design, product, and engineering to align teams and educate on our design system's best practices.
• You will act as an ambassador to promote consistency, document design guidelines and actively push for a modern look and feel that also keeps user experience in mind.

Requirements:

• 3+ years of experience in a similar position.
• A passion for complex design systems that span multiple different products.
• A strong eye for grids, visual patterns, and pixel perfection.
• Experience developing and maintaining design libraries.
• A demonstrated understanding of front-end code (CSS & HTML). Familiarity with Javascript is a plus.
• Practice with Agile methods, JIRA workflow, version control, and markdown.
• Experience or interest in SaaS or enterprise applications.
• Passionate about crafting a refined user interface and interactions for today’s digital world.
• Write effectively to communicate design rationales and documentation guidelines.
• Proactiveness and autonomy. We value people that are self-driven taking responsibility to drive their tasks successfully.
• Please, submit your portfolio featuring examples of product, design systems, enterprise projects that you can share with us (Online or PDF).

*Applications without a portfolio will not be considered.

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.