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Continuous Improvement Specialists are responsible for monitoring and implementing improvements in organisational processes and procedures with the intent of making them as efficient as possible. Research and analysis is a crucial component in this role, as the continuous
improvement specialist will need to map out work-flows, remove waste and low-value activities, recommend solutions and provide training.
Evaluate and Analyse Business Processes
Before continuous improvement specialists can focus on making changes across the organisation, they first need to analyse existing business processes using various approaches and methods such as gap analysis or PDCA (Plan-Do-Check-Act). This allows them to find opportunities for improvement, which they troubleshoot further to determine root causes.
Establish Blue-prints and Strategies
Continuous improvement specialists are responsible for developing short- and long-term strategies for the support organisation with the mission to facilitate progress, especially in terms of workflow inefficiencies. They may collaborate with managers directly to re-engineer processes.
Monitor Progress and Developments
An essential concept of the continuous improvement methodology is monitoring progress in order to check if changes lead to the desirable outcome(s). Continuous improvement specialists set up the measurable standards at the beginning of a project and then correlate actual project results against these, regularly elaborating detailed update reports for management.
Ensure and Provide Mentorship
Continuous improvement specialists serve as coaches who coordinate team training and openly sharing their guidance and technical expertise, while also guaranteeing that learning resources are available accordingly.
Strong analytical skills and experience with project management, using problem-solving skills to anticipate challenges and make strategic decisions. Strong mentorship skills to clearly express complex ideas. Aside from a bachelor’s degree in engineering, management, or a related field, candidates with the following skills are desirable:
Nice to have/ Preferences:
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.