Together at Talkdesk, we’re building a future of brilliant customer interactions. We have the cleverness, curiosity, and grit to make us a team of customer heroes: thinkers, achievers, and dreamers who believe that our world-class SaaS platform can influence a new kind of customer interaction.
Talkdesk started from a hackathon win and within five years has become one of the fastest growing companies in the world, a Gartner Magic Quadrant Visionary, and enabled 100,000,000+ customer interactions using our platform. With $124.5 million in backing from DFJ, Salesforce Ventures, Storm Ventures, and Viking Global Investors and supported by the successes of our 1,400+ customers from Peloton, IBM, Wounded Warriors Project, and MongoDB, Talkdesk is disrupting a $40+ billion stagnant market.
We’re now looking for the new members of the Talkdesk family - those ambitious, driven, and collaborative individuals who thrive in a fast-paced environment and will push us to do even greater things together. If you would like to help us shape the future of Talkdesk, come along with us on our journey - your dream job is waiting!
What You'll Be Doing
Product Managers work closely with product managers, engineers, and designers to do whatever it takes to ensure we're constantly improving our product. Along the way, you will be exposed to all facets of product development, from writing feature specs and creating wireframes, to prioritizing implementation work and QA’ing new releases.
In the Data cluster you will be a key asset in the delivery of data driven transformation products for internal and external stakeholders. Every day your team will make a new tech art piece from Business Intelligence and Predictive Modelling tools: dashboards, strategic insight packs, visualizations, new (smart) data sources, “you name it” and drive better decisions across all company.
In addition, you will be the to-go person for PMs and Data & AI leadership teams to detail the plans, scope and delivery of cutting edge AI/ML prototypes and features across the complete Talkdesk suite. If the idea of working with a young, intellectually stimulating and dynamic team using NLP, Deep learning, Self-learning algorithms and Large Big data sets excites you, the Data cluster has simply been made for you. Our customers and their customers will remember you every single day when they seamlessly interact with our AI powered product.