Engineering Director

Together at Talkdesk, we’re building a future of brilliant customer interactions. We have the cleverness, curiosity, and grit to make us a team of customer heroes: thinkers, achievers, and dreamers who believe that our world-class SaaS platform can influence a new kind of customer interaction.

Talkdesk started from a hackathon win in 2011 and has since become one of the fastest-growing companies in the world, a Gartner Magic Quadrant Visionary, and enabled billions of customer interactions using our platform. With $124.5 million in backing from DFJ, Salesforce Ventures, Storm Ventures, and Viking Global Investors and supported by the successes of our 1,800+ customers from IBM, Acxiom, Discovery Education, and Peloton, Talkdesk is disrupting a $40+ billion stagnant market.

We’re now looking for the new members of the Talkdesk family - those ambitious, driven, and collaborative individuals who thrive in a fast-paced environment and will push us to do even greater things together. If you would like to help us shape the future of Talkdesk, come along with us on our journey - your dream job is waiting!

Talkdesk is looking for a Director of Engineering to lead its engineering team in Coimbra, Portugal. This team has built Talkdesk, a browser-based call center software solution, which is one of the fastest growing SaaS products in the world. This person will report to the VP of Engineering/CEO and will work alongside our CTO. The main responsibility of this person will be to build the team’s engineering plans and make sure they are executed on time and with the highest quality. This person will also be responsible for hiring additional team members and developing the current team.

Major Responsibilities:

We are looking for a Director of Engineering to join our team. You will join a team of passionate, talented engineers that are building innovative products that are used by our customers eight hours a day, five days a week. In this role, we are looking for an engineering leader that knows how to get the best from his team. You have a track record of working with engineering managers, engineers and senior management to introduce planning and processes to meet company goals. When we ask your engineers, they will tell us that they love working for your organization.

In addition to people management, you thrive in a fast-paced iterative engineering environment. You have a track record of succeeding in a rapid release environment. You understand the importance of testing and quality. You believe in measurement and taking action based on data. All while inspiring the team.

Responsibilities:

• 8+ years experience in engineering management.
• Excel at planning, creating teams and overseeing execution to meet commitments and deliver with predictability.
• Demonstrate a track record of managing a team including hiring, onboarding, and professional development. You inspire your team to reach higher.
• Experience implementing tools, processes, internal instrumentation, methodologies and resolving blockages.
• Comfortable managing teams and projects with tight deadlines and short release cycles.
• Track record of implementing automatic testing and delivering exceptional quality in a high reliability environment.
• Passionate about developing, coaching and mentoring your team.
• STEM degree, MBA is a bonus point.

Compensation and Benefits:

• Competitive compensation
• Relocation stipend

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.