At Talkdesk, our Engineering team follows a micro-service architecture approach to build the next generation of Talkdesk, with vertical teams responsible for all the decisions under their services. Through our Agile Coaches, we promote agile and collaborative practices, we are huge fans of Scrum, pair programming and we won’t let a single line of code reach production without peer code reviews. We strongly believe that the only true authority stems from knowledge, not from position and we always treat others with respect, deference and patience.
As an Engineering Manager at Talkdesk we expect you to deliver a great product on time and with quality. You will manage one or several teams being responsible for making them happy and productive while managing their careers.
- Create and own the strategic implementation plan for the team, working closely with product management and other stakeholders in our Armenia, Portugal and the United States locations.
- Mentor and grow a world-class team capable of taking on increasingly more challenging projects
- Identify roadblocks, dependencies and other issues and work with the team to resolve these issues
- Coordinate resources to consistently deliver high quality software on time, within budget and with the required functionality
- Determine process improvements and implement changes as necessary
- Undertake special projects and support other team initiatives as needed
- 3+ years managing agile team(s)
- Ability to adapt to rapidly changing technologies and business needs
- Experience in building highly scalable distributed systems with 24/7 operations of infrastructure systems.
- Demonstrate a track record of managing a team including hiring, onboarding, and professional development. You inspire your team to reach higher.
- Excel at planning and executing complex multi-team products, creating teams and overseeing execution to meet commitments and deliver with predictability.
- Experience implementing tools, processes, internal instrumentation, methodologies and resolving blockages.
- Comfortable managing teams and products with tight deadlines and short release cycles.
- Solid understanding of relevant technology and tools including APIs, cloud solutions and programming languages
- BA/BS in engineering or a related discipline required
- MBA is a bonus point
- C2 level or excellent written and spoken English
- Foster a common vision, setting an overall organizational direction
- Enhance communication being a contact point to the relevant stakeholders & interest groups
- Communicates actively with the team empowering them to make well informed decision
- Acts as a contact point to the relevant stakeholders & interest groups
- Design the team and its organizational context
- Recruit, interview and hire new team-members
- Actively contributes to implementation of company wide processes, strategies, culture and values
- Contributes to processes, methods and tools definitions and selections, such as:
- Performance Appraisal
- Career path
- Training Plan
- Provide support and assistance to teams: be prompt and proactive in helping remove organizational impediments that are harming team's ability to be effective
- Coaching and mentoring individuals in a continuous improvement path
- Provide mentorship and career development advice
- Provide feedback on Performance Appraisal results
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.