67% of consumers have used a company’s social media site for customer service. According to Gartner, companies that do not respond to social media messages face up to a 15% increase in customer churn.
Listen for customer issues, then using defined keywords or hashtags as triggers, automatically route social media posts as an inbound contact and prioritized for immediate resolution.
Uncover conversations about your products, services, and features that are problematic. Feed information back to your product and other teams that can result in product enhancements, process improvements and innovations.
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.