Video interaction and co-browsing raise conversions 138% compared to standard live chat. That means increasing revenues through service to sales.
Customers don’t want to wait on hold or respond to emails. They’ll appreciate the convenience of video chat and co-browsing.
Customers want to talk to humans because they trust humans. Video communication converts 56% more than simple web chat.
A two-minute face-to-face talk or co-browsing session is more efficient than 15 minutes of text chatting. Faster, clearer solutions means increased agent efficiency.
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