call center software

We’re almost there folks! In a little over a week, it will be 2016. Around this time of year, many of us begin to reflect on the past and think about what we can do better in the future. When it comes to your business, one of the best resolutions you can make is to always keep learning. Spend time researching your industry, learning the new features of your business tools and staying abreast of the latest news.

In keeping with the learning spirit, we decided to collect our top ten blog posts from the past year. It’s our own way of looking back, but it can be your way of looking ahead. Take some time to read our most popular posts of 2015 as a way to prime yourself for further success in your business in 2016.

1. An Overview of Call Center Key Performance Indicators

Read this post: https://www.talkdesk.com/blog/call-center-management/an-overview-of-call-center-key-performance-indicators/

Want more on call center KPIs? Try these:

2. Top 10 Customer-Centric Companies of 2014

Read this post: https://www.talkdesk.com/blog/top-10-customer-centric-companies-of-2014/

Want more on customer-centricity? Try these:

3. Talkdesk Completes $21M Series A Round with Salesforce Joining as a Strategic Investor

Read this post: https://www.talkdesk.com/blog/salesforce-funding-21m-series-a

Want more news about Talkdesk? Try these:

4. Call Center Performance Benchmarks

Read this post: https://www.talkdesk.com/blog/call-center-performance-benchmarks/

Want more on call center metrics? Try these:

5. An Overview of Call Center Performance Metrics

Read this post: https://www.talkdesk.com/blog/an-overview-of-call-center-performance-metrics/

Want more on call center metrics? Try these:

6. 10 Customer Services Statistics for Call Center Supervisors

Read this post: https://www.talkdesk.com/blog/10-customer-services-statistics-for-call-center-supervisors/

Want more customer service statistics and info? Try these:

7. 5 Insights from Gartner’s 2015 Magic Quadrant for Contact Center as a Service

Read this post: https://www.talkdesk.com/blog/insights-gartners-2015-magic-quadrant-for-ccaas

Want more on the call center industry? Try these:

8. How to Effectively Build Rapport Over the Phone (Part 1)

Read this post: https://www.talkdesk.com/blog/how-to-effectively-build-rapport-over-the-phone-part-1/

Want more tips for call center agents? Try these:

9. 12 Call Center KPIs to Track for Success

Read this post: https://www.talkdesk.com/blog/12-call-center-kpis-to-track-for-success/

Want more on call center KPIs? Try these:

10. 10 Must-Have Inbound Call Center Software Features

Read this post: https://www.talkdesk.com/blog/10-must-have-inbound-call-center-software-features/

Want more on call center software features? Try these:

We hope that some of these posts have provided inspiration for your business in the coming year. The best call center is one that is a living, breathing organism. Make it a goal to improve your call center little by little.

Looking to make one great leap this year? Request a live demo of Talkdesk’s call center software solution and see what the future looks like.