SAN FRANCISCO — May, 9, 2017 — Talkdesk today announced it has received certification of its application with ServiceNow®. Certification by ServiceNow signifies that Talkdesk has successfully completed a set of defined tests focused on integration interoperability, security and performance. The certification also ensures that best practices are utilized in the design and implementation of Talkdesk’s Application with ServiceNow.
Talkdesk for ServiceNow offers customers a deep integration between the call center and IT/customer service desks. This integration allows companies to streamline their workflows through Talkdesk automations and offers comprehensive reporting to empower teams to make the best decisions for their callers. ServiceNow customers can also use Talkdesk’s Callbar, a freestanding application that lets agents make and receive calls from anywhere on their desktop, giving them the most flexibility to resolve caller issues.
“Talkdesk is a great solution for ServiceNow teams to use both internally and externally,” Talkdesk founder and CEO Tiago Paiva said. “Whether your team is using ServiceNow for ITSM or CSM, the Talkdesk integration makes the support process faster, smarter and easier.”
Talkdesk is available in the ServiceNow Store.
Talkdesk is the leader in cloud-based contact center software that helps improve customer interactions while reducing costs. The easy-to-use interface offers reporting and seamless integrations with 25+ business tools to empower agents to have personalized, effective conversations with customers.