– Trish Stines, Vice President of Client Services, Boostability
Established in 2009, Boostability was founded on a simple business model: to create affordable and effective SEO for the small business marketplace. And it’s worked. Today, Boostability serves over 26,000 small businesses by, helping them elevate their digital presence and succeed online.
Frustrated by their previous provider’s service interruptions, poor support, and data reporting that was inconsistent and unreliable, Boostability chose Talkdesk to alleviate these system shortcomings and support its customers with an easy-to-use and agile contact center solution in the cloud, backed by a 100% Uptime Service Level Agreement. After their initial move to Talkdesk, Boostability plans to add 150+ agent seats within the next 18 months, spread across two contact centers in the U.S. and multiple globally-dispersed remote agents.
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With Talkdesk’s robust Reporting & Analytics capabilities, powered by Talkdesk iQ, Boostability has access to dozens of advanced reports to measure and optimize their contact center performance. This widespread, sweeping visibility — achieved through customizable dashboards — allows the company to focus on its most impactful metrics and advance their customer service goals. With the launch of Talkdesk iQ, artificial intelligence (AI) is infused throughout the Talkdesk platform, running seamlessly in the background delivering recommendations based on valuable business intelligence to improve customer service interactions and contact center operations.
“Talkdesk’s cloud solutions are powerful tools that give me the confidence I need to set up Boostability Customer Service for success,” said Trish Stines, Vice President of Client Services at Boostability. “Our customers trust that they can come to us for answers to their questions in a timely manner. Fast, accurate and efficient is the customer experience we strive to offer, and Talkdesk solutions make that happen.”
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