Why Your Sales Team Needs Call Recording

Call Recording

In your current sales process, what happens to your phone conversations after the call ends? You input notes, do after-call work, schedule a follow-up call, but the actual conversation is over. You can’t go back and replay important parts to log details or analyze the call for mood changes. What if all of your sales […]

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Introducing: Talkdesk Sentiment

From its founding, Talkdesk has differentiated itself from its competitors by focusing first and foremost on the end customer. We know that delivering brilliant customer interactions is how forward-thinking brands and companies foster meaningful relationships with their customers. Our north star has always been our customers’ customers, and we’re happy to announce that this mission […]

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New Talkdesk for Salesforce Feature: Omni-Channel Presence Sync

Talkdesk for Salesforce: Omnichannel Presence Synch

For contact center teams, managing agent workloads can be challenging. It’s not productive to overwork reps, but at the same time, it’s wasteful to have too much idle time. Customer communications are typically received in real time, but across disparate systems, so supervisors lack visibility into agents’ current tasks. This makes it difficult to properly […]

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May 2017 Product Release

Talkdesk May 2017 Product Release

Following the success of Opentalk 2017, the entire Talkdesk team has been hard at work preparing this month’s exciting product release. We have a great lineup of new features that will not only improve your call center operations, but also improve agent efficiency. Beginning in May 2017, Talkdesk users can enjoy the following features: Open […]

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Sharpen Your Skills at Talkdesk Academy

Talkdesk Academy

In the spirit of enhancing our product’s usability and encouraging ongoing product education, we’re happy to announce Talkdesk Academy, a free resource for Talkdesk users of all experience levels and roles. Talkdesk Academy is open to agents, supervisors and admins, offering an initial training for each persona. These courses have been hand-crafted by our support […]

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