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What Contact Center Jobs Will Look (and Sound) Like in 2018

Contact Center Jobs

Technology changes fast. The tech tools that we use to be productive today make the tools from five or ten years ago nearly unrecognizable. Moving time in the other direction, it can be extremely difficult to predict which tools will be available in the future. The only safe prediction is that the pace of this […]

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Introducing: Talkdesk Callbar

Callbar

To welcome the new year, we’re excited to announce a brand new Talkdesk product line: Callbar. We’ve been working on this release for months and we’re thrilled to make it available for agents everywhere today. Read on for more details about Callbar. What is Callbar? Callbar is the fastest, most reliable way to handle Talkdesk […]

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8 Reasons to Come to Opentalk 2017

Opentalk

Opentalk 2017 is exactly three months away. Our team has been hard at work to make this year’s Opentalk the most incredible customer experience event of the year and we’re very proud of what we have to share with this year’s attendees. If you’re considering joining us, we’ve put together a list of some of […]

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The Year of Chatbots Can Be the Year of Customer Support Agents

voicemail

Have you heard that 2017 is the Year of the Chatbot? Blogs and thought leaders are buzzing about the next big development in support. Microsoft declared “bots are the new apps” at the BUILD developers conference. Twitter unveiled new Welcome Messages and Quick Replies that can interact with customers automatically and direct their inquiries automatically. […]

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Improved Technology Means Improved Customer Support Expectations

New and more advanced technology is dramatically changing the way customers and companies interact. Processes that used to be laborious and manual are now becoming automated, which can be cheaper for a company and faster for the customer. However, there’s a serious risk of causing more confusion or even injecting additional friction into the customer’s experience. From […]

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