AppConnect Partner Spotlight – Ytica

Ytica

When AppConnect launched in April, we had a vision to put the needs of our customers first. By eliminating all legacy processes and complicated integrations, Talkdesk developed three requirements for AppConnect solutions: Free trials available for all Talkdesk customers to experiment with new tools One-click installation that streamlines the process of adding tools to the […]

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Chicago Speakers Announced for the Designing Your Intelligent Contact Center Event

The 2017 Talkdesk event, Designing Your Intelligent Contact Center, kicks off in Chicago next week! We’ve been finalizing details about the speakers and sessions and now that everything is ready, we’re thrilled to share more information. Here are details about the speakers for the Talkdesk’s Designing Your Intelligent Contact Center event in Chicago: Shep Hyken […]

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Opentalk 2017: Taking a Hands-On Approach to Agent Training

Opentalk 2017 was packed with thought leadership from some of the most customer-centric leaders and companies of our time. The Opentalk 2017 Video Library is your team’s chance to re-experience those speaking sessions. Here’s more information on one of the videos available in this library. Taking a Hands-On Approach to Agent Training Opentalk Session Host […]

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The Talkdesk Difference: Contact Center Integrations

Contact Center Integrations

The contact center is the easiest way to connect two people in a real-time, personal conversation, but companies can use the contact center to connect to more than just their customers. Information from these calls can be used in plenty of other business processes to streamline activities and make more informed decisions. To make the […]

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Talkdesk by Role: Contact Center Supervisors

Talkdesk supervisor

Talkdesk supervisors are in a truly unique spot — they need to be able to track high-level metrics, but still need the ability to jump into calls if necessary. These supervisors need the to be able to use both agent and supervisor tools and the flexibility to move between them at a moment’s notice. Since a […]

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