Why Five9 Customers Choose Talkdesk’s Call Center Software

Choosing a call center software solution is a big decision. Every company wants to offer outstanding experiences during sales and service conversations and the right call center software is a huge part of that strategy. Sometimes companies make the right decision the first time and sometimes they have to re-evaluate their choice and go in […]

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New Feature: Callbar CTI for Any Talkdesk Integration

callbar cti for any talkdesk integration

As part of our February 2017 product release, we’re thrilled to announce that Callbar can now provide computer telephony integration (CTI) with any integration available in Talkdesk! This update will provide many benefits that were previously only available to users of our major integrations such as Salesforce and Zendesk. Read on to learn more about […]

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10 Traits to Prioritize When Filling Call Center Jobs

Call Center jobs

As a company grows and expands its user base, it’s inevitable that the support team will need to add new members. Filling those call center jobs with the right people is extremely important in terms of maintaining a positive work environment and improving relationships with new and existing customers. At Talkdesk, we know our call […]

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The On-Demand Economy Demands Better Call Center Software

call center software

On-demand services are exploding into the consumer space across a range of industries. Companies like Doordash, Handy and Spothero are building platforms to deliver goods and services to customers at a moment’s notice. The entire process is enabled by lightning-fast communication, and consumers who utilize these services are experiencing a dramatic shift in customer service […]

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Start Planning Your Contact Center SMS Strategy

automatic caller id

A phone is a device built for one purpose: communication. But the scope of communications is more broad than it’s ever been. The smart phones in our pockets and purses are not just devices to transfer voices across the miles anymore. These multi-purpose computers can do that, but they also email, pay bills, book services, […]

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