SpotHero Discusses Designing an Intelligent Contact Center

The Talkdesk Road Show kicked off last month in Chicago to discuss designing the intelligent contact center. We were lucky to have some incredible speakers to help us share our vision for the future of the contact center space. One of these leaders was SpotHero’s Support Operations Manager, Nate Peace. Nate has been an outspoken […]

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NYC Speakers for Designing Your Intelligent Contact Center Talkdesk Event

The 2017 Talkdesk Road Show is off to NYC! With the customer service industry growing and changing so quickly these days, it’s important to stay on top of the latest trends. Come join us on Sept 12th to hear from our incredible speakers. They will be discussing how to use the latest technologies to improve […]

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Bridging the Gap: How to Choose the Right Channel for Customer Communication

This piece was originally written by Gadi Shamia, COO of Talkdesk, for Opentalk magazine. Not too long ago, when a customer needed to contact customer service, they had only one option: to call. They called when they needed to book a ticket, they called when they needed a refund, they called to offer feedback, and […]

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OTG Consulting Partners with Talkdesk to Provide Cloud-Based Contact Center Software

SAN FRANCISCO, CA.— OTG Consulting, a master agency made up of the industry’s most experienced telecom executives, and Talkdesk, a leading innovator in the cloud-based call center software space, today announced the companies have partnered to offer OTG Consulting customers and agents access to Talkdesk’s industry-leading software. Through its partnership with Talkdesk, OTG Consulting is […]

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Talkdesk and Ytica Uncover the Power of Contact Center Analytics

Ytica

What you can’t measure, you can’t improve. That’s what Ytica CEO and Founder Simon Vostry says about contact centers and he’s absolutely right. When Talkdesk expanded its product offering with AppConnect, one of the most critical areas we wanted to address for our customers was analytics. Measuring your activity is the first step to improving […]

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