How HotelTonight, Caviar and Evernote Built a Culture of Agent Empowerment and Efficiency

This post is part of Talkdesk’s live-blogging series for Dreamforce 2017. To see all of Talkdesk’s Dreamforce 2017 highlights, visit our Dreamforce 2017 landing page. Support agents represent the name and face of your business. When customers have an issue that may impact their loyalty, the experiences that truly matter aren’t with a logo, a […]

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3 Top Technology Trends from Dreamforce 2017: It’s About Artificial Intelligence

intelligence

This post is part of Talkdesk’s live-blogging series for Dreamforce 2017. To see all of Talkdesk’s Dreamforce 2017 highlights, visit our Dreamforce 2017 landing page. Customer experience is the sum of every interaction with a brand. Today’s customers expect intelligent and customized experiences want solutions right away. At Dreamforce 2017, Talkdesk brought together three cutting-edge […]

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5 Crazy Ideas for Transforming Your Contact Center

contact center

This post is part of Talkdesk’s live-blogging series for Dreamforce 2017. To see all of Talkdesk’s Dreamforce 2017 highlights, visit our Dreamforce 2017 landing page. We’ve all been on a bad customer support call before: you call, you wait, you talk to an agent, you wait, you talk to another contact center agent … It’s […]

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How Vivino Set Up Their Contact Center in a Day: It was Simple

Vivino

This post is part of Talkdesk’s live-blogging series for Dreamforce 2017. To see all of Talkdesk’s Dreamforce 2017 highlights, visit our Dreamforce 2017 landing page. Technology has changed the way consumers shop for everything today. The modern consumer requires a modern solution to stay loyal. Vivino has been at the center of the movement to […]

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How Peloton Gets Peak Performance From Their Inside Sales Team

Inside Sales

This post is part of Talkdesk’s live-blogging series for Dreamforce 2017. To see all of Talkdesk’s Dreamforce 2017 highlights, visit our Dreamforce 2017 landing page. It’s hard to believe that only five years ago Peloton set out to revolutionize the at-home fitness industry. The billion dollar startup, founded in 2012, has cornered the indoor fitness […]

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