The Age of Platform: Interview with Aaron Levie, CEO at Box and Jeetu Patel, CPO at Box

This interview with Aaron Levie, CEO at Box and Jeetu Patel, CPO at Box was originally published in Opentalk Magazine.  Which audiences benefit the most from the emergence of app platforms? While the end goal is for all applications to be built for a user, the key benefactor of app platforms is the developer. A […]

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3 Top Goals of a Successful Sales Professional

Top sales reps are familiar with the ongoing battle between quantity of calls versus quality of conversation. More of one meant less of the other; they could choose to make more calls or have more meaningful conversations, but couldn’t have both. A successful sales professional cuts through the noise and sell more by focusing on […]

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5 Steps to Boosting Your Inside Sales Conversions

Today’s customers often prefer email, phone or chat communications to face-to-face meetings, according to CSO Insights. In response to this shift in customers’ preferences, companies have adjusted their sales strategies to focus on identifying, nurturing and converting leads remotely. As a result, inside sales jobs have grown 300% faster than field sales. Despite the rapid […]

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Looking for a New Contact Center Solution? Consider a Visionary

Visionary

Finding the right contact center solution for your company can feel overwhelming with so many competitive offerings in the industry. To help you narrow down the field, Gartner compiled the Contact Center as a Service (CCaaS) Magic Quadrant, a summary of the solutions at the most mature end of the industry. The report evaluated the […]

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17 Amazing Talkdesk Moments from Dreamforce 2017

Dreamforce

San Francisco had a busy week at Dreamforce 2017 last week. Talkdesk had a great time showing off our intelligent contact center technology and sharing ideas for the future of the industry. Here’s a quick rundown of some of Talkdesk’s activities from Dreamforce 2017: #1: Gadi Shamia shared five crazy ideas for transforming customer experience […]

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