The Talkdesk Difference: Contact Center Reporting

Talkdesk

Today’s customers make important buying decision in split seconds and companies need to utilize real-time contact center reporting to keep up. Talkdesk is perfect for the modern company that is looking to turn these live insights into a competitive edge. Talkdesk Live comes with pre-built reports and also offers the functionality to build custom dashboards […]

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Opentalk 2017: Taking a Hands-On Approach to Agent Training

Opentalk 2017 was packed with thought leadership from some of the most customer-centric leaders and companies of our time. The Opentalk 2017 Video Library is your team’s chance to re-experience those speaking sessions. Here’s more information on one of the videos available in this library. Taking a Hands-On Approach to Agent Training OpenTalk Session Host […]

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The CSAT Revolution: How a Traditional Metric is Disrupting Customer Service Standards

CSAT

This piece was originally written by Ernest Wong for Opentalk magazine. Ernest is the Group Product Manager of Data & Analytics at Talkdesk and a session host at the Opentalk 2017 in SF.  In order to talk about the future of anything, one must almost always first reflect on its past. The origins of customer satisfaction […]

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Talkdesk App Dash Recap #1

App Dash

This week, Talkdesk started a brand new journey with five of our AppConnect partners. We held our first ever App Dash — a webinar consisting of short demos from each partner. The companies showcased their solutions in only six minutes and once all the demos were completed, the webinar attendees voted on their favorite tool. Here’s […]

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Opentalk 2017: Separating the Number From the Noise

Opentalk 2017 was packed with thought leadership from some of the most customer-centric leaders and companies of our time. The Opentalk 2017 Video Library is your team’s chance to re-experience those speaking sessions. Here’s more information on one of the videos available in this library. Separating the Number From the Noise Opentalk Session Host / […]

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