How Does Your Inside Sales Technology Stack Up?

Inside sales is equal parts art and science, with two seemingly competing goals: building personal connections with prospects and increasing the frequency of sales conversations. The best teams take advantage of the right tools to balance those priorities and find ways to increase both the quality and quantity of their sales opportunities. Talkdesk has put […]

Read on

Identifying Customer Success Heroes

Identifying Customer Success Heroes Opentalk

This article was originally published in the second issue of Opentalk Magazine. Building a great team comes down to finding the right blend of skills, personalities and emotions in the interview process. Anyone who is taking a job as a contact center agent needs to be organized, friendly and calm under pressure, but the right […]

Read on

5 Videos Contact Center Professionals Must Watch in 2018

As 2017 comes to a close, call centers are busier than ever fielding calls from customers and planning for the new year. To help contact centers make the most of their valuable time and help you avoid digging through all the resources available online, we pulled together a list of five must-see videos to address […]

Read on

AppConnect Partner Spotlight: Simple Emotion

AppConnect Simple Emotion

Now that your turkey coma has worn off it’s time to gear up for Cyber Monday. Once you’re done stocking up your shopping carts with gadgets, head over to the AppConnect store. We’ve got a special, limited-time deal from our AppConnect partner Simple Emotion exclusively for Talkdesk customers. Simple Emotion helps businesses improve customer satisfaction […]

Read on

What Happens to Contact Centers on Black Friday?

Black Friday

We’re only a day after Thanksgiving and for businesses nationwide that means one thing: the holiday rush is coming. Black Friday is the official start to the holiday shopping season, meaning big deals and even bigger crowds for retail shoppers. The stores are certainly bustling on Black Friday, with shoppers lining up hours before some […]

Read on

Experience the World's Leading
Cloud-Based Contact Center Software

Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.

Talk to Sales 1-844-332-2859