Opentalk 2017: Five Trends That Will Make You Rethink the Contact Center Experience

Opentalk

Opentalk 2017 was packed with thought leadership from some of the most customer-centric leaders and companies of our time. The Opentalk 2017 Video Library is your team’s chance to re-experience those speaking sessions. Here’s more information on one of the videos available in this library. Five Trends That Will Make You Rethink the Contact Center […]

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Announcing Extended Trials and Discounts for TalkIQ and Ytica

Appconnect

When Talkdesk launched AppConnect earlier this year, the goal was simple: give customers a an easy opportunity to try new solutions in their contact center. If that trial adds value for our customers (and their customers), those solutions can then be added in full to their contact center operations. Currently, Talkdesk is running a special […]

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The Talkdesk Advantage: A Cutting-Edge Contact Center that is Simple To Use

simple

In today’s real-time economy, having smart, phone-based customer support has become a true differentiating factor. In situations where customers are dealing with urgent or complex issues, customers have shown a clear preference for phone support. A smooth, quick phone call that promptly resolves the issue for the customer can improve critical KPIs and create a […]

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The Talkdesk Advantage: Intelligence for Your Agents and Customers

intelligence

In an economy where customers have a lot of product options, a personalized touch can make all the difference. In fact, according to a study done by Accenture in 2016, 75% of consumers are more likely to buy from a retailer that recognizes them by name, recommends options based on past purchases or knows their […]

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Opentalk 2017: Building Trust between Customers and Startups

Opentalk

Opentalk 2017 was packed with thought leadership from some of the most customer-centric leaders and companies of our time. The Opentalk 2017 Video Library is your team’s chance to re-experience those speaking sessions. Here’s more information on one of the videos available in this library. How To Build Trust Between Customers and Startups: A Fireside […]

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