Opentalk 2017: Taking a Hands-On Approach to Agent Training

Opentalk 2017 was packed with thought leadership from some of the most customer-centric leaders and companies of our time. The Opentalk 2017 Video Library is your team’s chance to re-experience those speaking sessions. Here’s more information on one of the videos available in this library. Taking a Hands-On Approach to Agent Training Opentalk Session Host […]

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The Talkdesk Difference: Contact Center Integrations

Contact Center Integrations

The contact center is the easiest way to connect two people in a real-time, personal conversation, but companies can use the contact center to connect to more than just their customers. Information from these calls can be used in plenty of other business processes to streamline activities and make more informed decisions. To make the […]

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Talkdesk by Role: Contact Center Supervisors

Talkdesk supervisor

Talkdesk supervisors are in a truly unique spot — they need to be able to track high-level metrics, but still need the ability to jump into calls if necessary. These supervisors need the to be able to use both agent and supervisor tools and the flexibility to move between them at a moment’s notice. Since a […]

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Talkdesk Named Call Center Category Leader for 2017 Q3

call center

GetApp just released their Call Center Category Leaders for Q3 2017, and Talkdesk is among the leaders once again. These rankings list the top 25 solutions in the call center space, evaluating them on five categories (each out of a possible 20 points): reviews, integrations, mobile, media and security. Each solution’s ratings are combined for […]

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Talkdesk by Role: Contact Center Agents

Talkdesk agents

For customers and prospects in your contact center, agents are the voice of your company. Talkdesk’s goal is to equip those agents with the right tools to make those interactions as beneficial as possible. This all starts before a call is even made or received. For agents making outbound calls, they can view Talkdesk information […]

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