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Identifying Customer Success Heroes

Identifying Customer Success Heroes Opentalk

This article was originally published in the second issue of Opentalk Magazine. Building a great team comes down to finding the right blend of skills, personalities and emotions in the interview process. Anyone who is taking a job as a contact center agent needs to be organized, friendly and calm under pressure, but the right […]

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5 Videos Contact Center Professionals Must Watch in 2018

As 2017 comes to a close, call centers are busier than ever fielding calls from customers and planning for the new year. To help contact centers make the most of their valuable time and help you avoid digging through all the resources available online, we pulled together a list of five must-see videos to address […]

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17 Amazing Talkdesk Moments from Dreamforce 2017


San Francisco had a busy week at Dreamforce 2017 last week. Talkdesk had a great time showing off our intelligent contact center technology and sharing ideas for the future of the industry. Here’s a quick rundown of some of Talkdesk’s activities from Dreamforce 2017: #1: Gadi Shamia shared five crazy ideas for transforming customer experience […]

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How Talkdesk Stays on Top of PCI Compliance

Conversations that take place through Talkdesk are a great way to exchange information, but not all information can be treated the same way, especially individual payment information. This sensitive data needs to be treated differently. In fact, the Payment Card Industry Data Security Standard is a standard set to maintain control over the transmission and […]

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Opentalk 2017: Maintaining Customer Standards Through Growth

opentalk video maintaining customer standards through growth

Opentalk 2017 was packed with thought leadership from some of the most customer-centric leaders and companies of our time. The Opentalk 2017 Video Library is your team’s chance to re-experience those speaking sessions. Here’s more information on one of the videos available in this library. Maintaining Customer Standards Through Growth Session Host / Moderator: Narinder […]

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