This is Caramel, and I am here to end your contact center dog days. Did you miss me since my last post? Today we will talk about one of the main factors in your contact center’s success: your owner at the company, or as you call it, your manager. Your manager tells you what to do, guides you through your job and gives you feedback. Treats are also welcomed. Managers have an impact on your productivity as an agent—hopefully for the better!
It is important to have great leadership. While technology is making many tasks more easy and intuitive, leadership can sometimes decline as dependence on tech grows. This damages team morale and team effectiveness.
Here are five ways to improve your relationship with your manager and get more treats!
1. As a dog, I want to make a positive difference. Humans are like this, too. If you come to work with this attitude, your manager will notice.
2. I don’t want to just be satisfied with my life. I want to grow every day. Dogs are constantly learning, and humans should try to do the same so they can improve.
3. I don’t want an owner who fixates on my flaws. I want an owner who focuses on my positive traits. If you feel your manager could do better at providing you with constructive feedback, rather than just pointing out your mistakes, respectfully ask them to do so. They should appreciate that you want to be better at your job.
4. Speaking of feedback, as a dog, my understanding is that an annual review is not enough for humans. Instead, you should keep an ongoing conversation with your manager to make sure that both of you are on the page.
5. Dogs and humans need to feel that we belong. Being in the office 8 hours a day makes it not just a job but a big part of our lives. Make an effort to become friends with your coworkers and make your contact center a positive place to be. Everyone—your manager included—will appreciate it.
I will be back next week with more dog thoughts. Woof!
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