5 Videos Contact Center Professionals Must Watch in 2018

Wednesday, November 29th, 2017 Call Center, Marketing, Sales, Talkdesk, Videos

5 videos contact center professionals must watch in 2018

As 2017 comes to a close, call centers are busier than ever fielding calls from customers and planning for the new year. To help contact centers make the most of their valuable time and help you avoid digging through all the resources available online, we pulled together a list of five must-see videos to address the hottest contact center topics in 2018 like transforming your contact center and preparing for the insurgence of artificial intelligence.

Video #1: 5 Crazy Ideas for Transforming Your Contact Center

Gadi Shamia, Talkdesk COO

Despite significant advancements in technology, the phone support experience has remained unchanged for 30 years. Gadi Shamia reveals five opportunities for contact center leaders to use technology to deliver a truly unique customer experience. His ideas revolutionize the industry and improve customer satisfaction, agent productivity and more.

Video #2: How Peloton Gets Peak Performance From Their Inside Sales Team

Matt Heiss, Director of Sales Operations at Peloton

When the world’s premier fitness-as-a-service brand needed to get smarter about their inside sales, Peloton selected Talkdesk. Learn how intelligent routing, Salesforce integration, call transcripts and other productivity tools help Peloton’s sales team get smarter about their selling.

Video #3: Top Technology Trends for Service and Inside Sales: It’s About Intelligence

Leah Groos, Director of Member Experience at Aduro
Bill Hoppin, EVP of Strategy Sales, Marketing and Alliances at TalkIQ
Rich Rines, CEO at Autoreach

Our distinguished panel presents new technology that is driving smarter sales and service interactions. Human performance company Aduro discusses their modern, AI-driven contact center. TalkIQ shares how to derive insights from conversations through AI and speech recognition. AutoReach offers insights around accelerating productivity through automated dialing and sales intelligence.

Video #4: How Vivino Set Up Their Contact Center in a Day

Chad Boonsupa, Head of Global Customer Support of Vivino

Learn how the world’s largest wine marketplace (23 million active users) relies on Talkdesk’s cloud contact center platform for easy setup, agent onboarding and management to offer support in 7 languages in 11 countries. Tools like real-time performance tracking, Sentiment and Callbar lead to better conversations and superior customer experiences.

Video #5: How Hotel Tonight, Caviar, and Evernote Build a Culture of Agent Empowerment

Kalpana Chandrasekhar, VP of Customer Experience at HotelTonight
Chris Cheng, Head of Customer Success at Caviar
Gerald Hastie, Director of Global Customer Experience at Evernote

Learn how high-growth, mobile-first companies HotelTonight, Caviar and Evernote empower agents with customer data, measure what matters with real-time analytics and think outside the box to deliver exceptional customer experience and operate efficiently at scale.

For more information on how your company can make the most of your contact center, talk to one of Talkdesk’s experts. Set up a call by clicking the button below.

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