2U, Inc. Leverages Talkdesk for 1,150 Student-Facing Employees

In 1985, I attended my first college class at Brigham Young University. At that time, there was really only one option to finish college, which was to move to where the college was located and attend classes. After the first few years at school, I got married, started a family and took on a full-time job managing in a contact center. It took me a long time to finish my degree and now I wish there would have been a company like Talkdesk customer 2U, Inc. to help me finish my degree faster.

2U, Inc. powers online digital education and has a mission to deliver the world’s best online degree programs so students everywhere can reach their full potential. With such an important mission and prestigious education partners including Baylor, Berkeley, Georgetown, Harvard, Pepperdine, UC Davis and Yale, 2U wanted a world-class contact center solution that not only supported their mission but scaled with their growing business.

2U leverages Talkdesk’s unique combination of reliability, scalability and enterprise-class capabilities with consumer app-level simplicity. Talkdesk supports more than 1,150 employees across four 2U offices in the U.S., two international locations and dozens of remote employees around the world.

2U utilizes Talkdesk for all contact center voice communications, providing a true omnichannel experience that enables customers to contact the company through their preferred method. Another key component for 2U is Talkdesk’s seamless integration with their Salesforce CRM database through Talkdesk for Salesforce.

The benefits of implementing Talkdesk have been very positive:

• 34% increase in staff satisfaction
• Robust reporting and analytics
• Provides actionable insights and business intelligence to fine-tune their contact center performance
• Reliable solution
• Flexibility to manage their business more effectively and make changes on the fly as needed

“2U is focused on driving positive outcomes for students, a mission which permeates every facet of our business. The trusted relationship we build with students is key to helping them achieve their professional goals and successfully graduate from a program or complete a short course,” said Brad Adams, COO of University Partnerships and Services at 2U.

Want to learn more?

• Read the 2U press release
• Learn why Talkdesk customers recommend Talkdesk!