We are Changing How Companies do Business Over the Phone
Is your call center inflexible and incomplete?
Migrate to a Cloud Solution.Technology has evolved and you can easily migrate to a complete solution with innovative integrations and powerful reporting capabilities.
Is your business growing but you still use a phone system?
Optimize Your ProductivityIt’s time to upgrade to an efficient solution that allows you to integrate with various external systems and view your customer’s information during calls.
Do you think call centers are only for big corporations?
Improve Customer Experience Allow your team to be more professional, strengthen personal connections, and build an excellent reputation for your company.
Talkdesk Call Center Software
A Complete Call Center Software Solution
- Make and receive calls directly from the browser, landline or SIP phone
- Benefit from advanced functionality like call queues, IVR and personalized greetings
- Add notes to calls, so your customers don’t repeat information
Know Who is Calling
- Get relevant information about the caller from the systems you use
- Have previous calls, notes, cases and chats available as the phone rings so agents are well-informed
- We search for public information about your customers, so you don’t miss anything
Integrate With Your Business Tools
- With one single click, integrate with your company’s services (e.g. CRM, Helpdesk, Chat)
- Enable teams to access comprehensive, accurate information without having to open multiple applications
- Automatically send information to external services, so agents always have accurate, real-time information
Analyze The Performance of Your Team
- Get an overview of real-time call center statistics and service level performance
- Monitor live calls, listen to recorded calls and engage in call conferencing when necessary
- Make intelligent business decisions by accessing historical reports
A Call Center Solution that Fits Your Needs
- Enterprise level functionality: benefit from call transfers, hold, IVRs and queues without the hassles of complex solutions
- Lower operational costs: monitor activity, get detailed reports and plan according to your business needs
- Maintain a distributed team: have calls directed to the agent that can effectively address the customer’s needs
- Optimize company’s workflow: eliminate the redundant action of searching through multiple systems with the customer on the phone.
- Pay as you go solution: have a simple to setup, easy to use and flexible solution ready in hours instead of weeks
- Provide excellent support: increase customer retention and loyalty by having relevant information about the caller