Below we present tutorials with relevant information on how to use Talkdesk and reference documentation for all the moving parts.
This section contains an overview of how Talkdesk works. First, we introduce a step-by-step quick start guide that guide users through setting up Talkdesk. Then, we explain the essentials about the way Talkdesk operates.
This administrator guide is the source for all the configuration options associated with a Talkdesk account. It guides users through available settings and contains all the necessary information to set up and personalize a call center.
This agent guide describes all the features associated with Talkdesk call center operators. Here, agents can learn how to make and receive calls as well as everything related with voicemails and contacts.
The monitoring section explains how managers can analyse different metrics and measure the overall call center performance.