Allow Callers to Leave Voicemails
Allow callers to leave a voicemail when agents are unavailable. With voicemail transcription and notifications, agents will respond quickly.
All voicemails are immediately transcribed verbatim, automatically added to the customer’s call history and sent via email to the appropriate agent.
Receive notifications in real-time when a voicemail is left. This notification system shortens call back time and improves agent efficiency.
Talkdesk automatically creates a new ticket when a voicemail is received. The recording and transcription is updated in the client history and available for anyone in the company to access.
Voicemail activity is accessible to all agents, ensuring that teams can work collaboratively and respond quickly.