Increase the efficiency and optimize the performance of your call center with comprehensive, real-time analytics.
Real-time analytics are available for service level, number of calls in progress, number of calls waiting, and the duration of time waiting. Compare call center statistics and performance with company goals and standards.
Our elegant dashboard allows for a quick overview of real-time call center statistics, service level performance, detailed metrics and live monitoring of all calls.
Analyze the performance of agents, departments and the entire call center. Talkdesk provides real-time analytics so managers can proactively identify inefficiencies and optimize the performance of their call center.
With an overview of service level and real-time performance metrics, managers can proactively identify performance issues and effectively make quick decisions.
Monitor each agent in real-time. Evaluate the average call time, number of calls per hour/day/month/year, response time, number of closed tickets, transfers to supervisors and complaints. Make effective decisions based on real-time comprehensive data.
Real-time statistics allow agents to make intelligent decisions when answering calls from the queue, enabling a quick response to your most valued customers.