Real-Time Reporting
Increase the efficiency and optimize the performance of your call center with comprehensive, real-time analytics.
Industry-Standard Metrics
Real-time analytics are available for service level, number of calls in progress, number of calls waiting, and the duration of time waiting. Compare call center statistics and performance with company goals and standards.
Intuitive Dashboard
Our elegant dashboard allows for a quick overview of real-time call center statistics, service level performance, detailed metrics and live monitoring of all calls.
Monitor Performance
Analyze the performance of agents, departments and the entire call center. Talkdesk provides real-time analytics so managers can proactively identify inefficiencies and optimize the performance of their call center.
Identify Issues
With an overview of service level and real-time performance metrics, managers can proactively identify performance issues and effectively make quick decisions.
Evaluate Agents
Monitor each agent in real-time. Evaluate the average call time, number of calls per hour/day/month/year, response time, number of closed tickets, transfers to supervisors and complaints. Make effective decisions based on real-time comprehensive data.
Empower Agents
Real-time statistics allow agents to make intelligent decisions when answering calls from the queue, enabling a quick response to your most valued customers.