Automatically synchronize contacts, cases, tickets and other relevant information from your business tools.

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Open, update and close cases and create new customers in Desk.com from Talkdesk. Automatically populate calls, recordings and voicemails in Desk.com and synchronize case and customer information between both systems.

Create, update and close cases, tasks and events in Salesforce from Talkdesk. Create and update leads, opportunities and contacts in Salesforce directly from Talkdesk. Synchronize contact, case, task, opportunity, lead and event information between systems automatically.

Create, update, open and close tickets and create and update users in Zendesk from Talkdesk. Automatically populate calls, recordings and voicemails in Zendesk. Synchronize user and ticket information between both systems automatically.

Create and update cases, notes, opportunities and leads in SugarCRM from Talkdesk. Automatically populate calls, recordings and voicemails as cases in SugarCRM. Synchronize contact, case, note, lead and opportunity information between systems automatically.

Create and update conversations and customers in Help Scout from Talkdesk. Automatically synchronize conversation and contact information between Talkdesk and Help Scout.

Create and update tickets and users in UserVoice directly from the Talkdesk interface. Automatically synchronize user and ticket information between Talkdesk and UserVoice.

Populate customer information from Google Contacts into Talkdesk. Two-way synchronizations consistently enrich Talkdesk customer profiles with information from Google Contacts.

Open, update and close tickets (and their priority and status) in Freshdesk from Talkdesk. Automatically populate calls, recordings and voicemails into tickets in Freshdesk. Synchronize ticket and customer information between both systems automatically.

All chat transcripts, offline messages and visitor details from LiveChat automatically populate into their Talkdesk customer profile and activity tab. Synchronize visitor and chat information between both systems automatically.

Livechat

Create and update tasks, notes and contacts in Nimble from Talkdesk. Automatically populate calls, recordings and voicemails into contact profiles in Nimble. Synchronize task, note and contact information between both systems automatically.

Chat transcripts, offline messages and chat details from Olark automatically populate into their Talkdesk customer profile and activity tab. Synchronize contact and chat information between Talkdesk and Olark automatically.

Create and update cases, contacts and leads in Zoho CRM from Talkdesk. Log a call in Zoho CRM from Talkdesk. Synchronize contact, case and lead information between both systems automatically.

Zoho CRM

Create and update a contact, note and task (including due date, notified parties and accessibility) in Highrise from Talkdesk. Automatically synchronize task, note and contact information between both systems.

Create and update contacts and notes in InfusionSoft from Talkdesk. Automatically synchronize note and contact information between Talkdesk and InfusionSoft.

Infusionsoft

Create and update notes and clients in Radius from Talkdesk. Automatically populate call notes, recordings, voicemails and missed calls into lead and client profiles in Radius. Synchronize note and client information between both systems automatically.

Radius

Chat transcripts, offline messages and chat details from Userlike automatically populate into their Talkdesk customer profile and activity tab. Synchronize contact and chat information between Talkdesk and Userlike automatically.

Userlike

Update and create notes, contacts and activities (with subject, type, status, date and duration) in Pipedrive from Talkdesk. Synchronize contact, note and activity information between Talkdesk and Pipedrive automatically.

Pipedrive

Update and create notes, contacts and next actions in OnePageCRM from Talkdesk. Automatically synchronize contact, note and next action information between Talkdesk and OnePageCRM.

OnePageCRM

Automatically receive an email when a call is missed, voicemail is received, an agent logs into Talkdesk, a new contact is created, a note is created, etc.

Email Notifier

Upload a contact list in .csv format and the information will populate into Talkdesk contacts automatically. Talkdesk will also create new contacts with this information when necessary.

CSV Importer

Unified workspace

Eliminate the redundant action of opening and searching through multiple systems with the customer on the phone.

Intuitive interface

Agents can access information from your CRM, helpdesk and back office applications from our intuitive interface.

Accurate information

Data is automatically updated in external systems so agents will always have accurate information.

Increased productivity

With seamless integrations, optimize your company’s workflow and your team will increase their productivity.

Automatically sync previous interactions and contact information

With readily available, relevant information, Talkdesk will increase your company’s productivity, eliminate omission of information and improve the customer experience.

Identify the caller in real time

Pleasantly surprise your customers by knowing their name even before answering the phone. Talkdesk compiles information from multiple sources so your customer information is always updated.

Identify the caller in real time

Review customer past interactions

Review previous interactions

All previous interactions, including cases, tickets, events and chats, are available as the phone rings. Your agents will always know the entire history of the caller, ensuring that the customer experience is more personalized.

Access complete profile information

Information is continuously extracted from enabled integrations, so agents always have accurate, real-time information about the customers without having to manually insert information in multiple places.

Access complete profile information

Automatically push Talkdesk data into your integrations

Talkdesk automatically pushes information into all integrated systems enabling teams to access comprehensive, accurate information without having to re-enter redundant data.

Send information to external systems

Talkdesk automatically updates information about your customers and their interactions with your company into the systems you use, eliminating the need for your agents to manually input redundant information.

Set the rules and customize information

Define automatic actions to run in third-party systems whenever a specific event happens in Talkdesk. Choose from the available triggers and save the information attached to them in the appropriate system.

Real time, continuous updates

Talkdesk continuously synchronizes with your systems so that information about the caller is always up-to-date. Each interaction is automatically updated in all systems, in real time.

Receive notifications by email

Automatically receive an email when a call is missed, voicemail is received, an agent logs into Talkdesk, a new contact is created, a note is created, etc.